Wallflower Merch processes orders in within 2-5 business days and then ships them out of our international fulfilment hub in Amsterdam, Netherlands. Our facility is open Monday – Friday only. All orders placed after hours will begin processing on the following business day.
Preorders, custom made items, and products on backorder will have an estimated shipping timeframe in the product description (typically 4-8 weeks). It is our policy to ship all items in an order together. However, some items may have to be shipped separately due to extenuating circumstances. We will notify you if that happens.
Below is a summary of the shipping services that are available:
Customers in the EU will be charged VAT upfront and not have to pay customs or import fees upon delivery. Customs fees, taxes, and additional fees may apply for international shipments (outside of the EU). Wallflower does not charge for these fees up front because of varying rates between countries. Your local post office may hold the package until such fees are paid. Please contact your local customs and/or post office for more information.
UK Customers: Orders placed through this store will be shipped out of our facility in Amsterdam, Netherlands through Deutsche Post or DHL Express. Customers in the UK will be charged VAT upfront for all sales up to £135 and not have to pay customs or import fees upon delivery. Orders above £135 will be charged VAT and import duties and taxes upon delivery.
Any packages that are returned as “refused” or “unclaimed” will be refunded for the items sent back. Shipping will not be refunded in such cases. If the package is sent back before you were notified or does not arrive within 8 weeks, please contact us. We will file a claim that the package was lost and issue a refund for the item(s) only.
Shipping will be refunded to EU customers only.